Cc99 Privacy Policy — Your Information, Fully Protected

Welcome to cc99. Our Privacy Policy explains what information is collected when you use our website or mobile app, and how that information is handled.

This Privacy Policy applies to all services and products offered on the cc99 platform. By using our platform, you are considered to have read and agreed to this Privacy Policy.

We believe transparency is the foundation of trust. That's why this privacy policy is written in clear, straightforward language so every member can easily understand it.

Cc99 collects two types of data — information you provide directly, and information collected automatically through your use of the platform.

Directly Collected Information:

• Name, Date of Birth & Gender
• Email address and mobile number
• Address & Nationality
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad/Rocket number)
• Account login credentials (username and encrypted password)

Automatically Collected Information:

• IP address & device information
• Browser type & version
• Time spent on the platform and pages visited
• Login time & location data
• Gaming history and betting patterns

Cc99 uses collected information solely for specific, limited purposes. Your data is never used for any unauthorized purpose.

• Account management: To facilitate registration, login, password reset, and profile updates.
• Payment processing: Deposit confirmations, withdrawal processing, and maintenance of transaction records.
• Identity Verification: To complete the KYC process and verify account legitimacy.
• Fraud Prevention: To detect and prevent suspicious activity and stop multiple accounts from being created.
• Customer support: To resolve your issues, answer your questions, and handle any complaints.
• Service Improvement: To enhance platform usability and introduce new features.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Promotional Communications: To send you bonus offers and updates with your consent (which you may withdraw at any time).

Cc99 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of Cookies We Use:

• Essential Cookies: To maintain your login session and ensure security — these cannot be disabled.
• Performance cookies: To measure site speed and performance.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics cookies: To analyze usage patterns for platform improvement.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Cc99 retains your information only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Account information: For the duration of account activity and at least 5 years after closure (for legal compliance).
• Transaction records: Minimum 5 years — required by financial regulatory obligations.
• KYC documents: Up to 5 years following account closure.
• Log Files & Access Data: Up to 12 months.
• Cookies data: At end of session or after a maximum of 13 months.

Cc99 treats your information with the utmost care and never shares it with third parties except in limited circumstances.

Your information may only be shared in the following circumstances:

• Payment processors: To process deposits and withdrawals (only the minimum necessary information).
• Identity verification services: With registered verification agencies as part of the KYC process.
• Law enforcement agencies: Where required by court order or legal obligation.
• Fraud Prevention Agencies: To report suspicious financial activity.

All third-party partners are contractually bound to uphold cc99's privacy standards. They are not permitted to use your information for their own purposes.

Every cc99 member holds the following rights regarding their personal information:

• Right to Know: You have the full right to know what personal information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to object: You may object to the use of your information for specific purposes.
• Right to withdraw consent: Consent to marketing communications may be withdrawn at any time.

To exercise these rights support@cc99.wsto reach us by email. We will respond to your request within 30 business days.

Cc99 uses industry-leading security technology to protect your information. Our security infrastructure operates across the following layers:

• SSL/TLS Encryption: All data transmission across the website and app is 256-bit encrypted.
• Firewall Protection: Advanced firewall systems protect our servers from unauthorized access.
• Two-factor verification: SMS or email OTP verification is required for any suspicious login attempt.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data backup: Regular backups are maintained in secure, encrypted locations.
• Staff Training: All cc99 staff are trained in data privacy and are bound by confidentiality agreements.

Cc99 is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.

If a minor registers on the platform by mistake and this comes to our attention, the account will be immediately terminated and all associated data permanently deleted.

If you believe your child has registered on cc99, please contact us immediately at support@cc99.ws.

Cc99 may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following channels:

• A notification will be sent to your registered email address.
• A notice will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continuing to use the platform after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@cc99.ws
• Live Chat: Available on the platform 24/7
• Response time: Typically within 24–48 hours